It seems manufactures & retailers understand consumer rights.
posted on 26 April 2011 | posted in Technology
Having used his phone for only a month, Joan could not understand why the phone developed technical problems. It was so soon to have such problems with a new phone, especially an orange phone make. She had cared for her phone just like the retailer has told her during purchase, so she could not attribute the problem to her own fault. She was within the grace period the retailer had given her, so she took the phone back to the retailer for a free repair or an exchange. The retailer asked to be left with the phone for a few days, and on the third day, he called to let her know that the orange problem could not be fixed. She was supposed to go back to the retailer's shop for an exchange. She was happy though, because she did not loose any money when the phone developed problems. Manufacturers understood consumer rights better, thanks to the consumer rights protection law. What could she have done were she to loose both the phone and the money?